Refund policy
13. No Returns or Refunds:
• Final Sale: All sales are final. Once the merchandise has been delivered, received, and inspected by the customer, Raro Distributor Inc. does not accept returns or offer refunds.
14. Damaged or Defective Merchandise:
• Inspection Upon Delivery: Customers are required to inspect all merchandise upon delivery. If any products are found to be damaged or in poor condition, it must be reported to our team immediately.
• Reporting Issues: Any issues with the condition of the merchandise must be documented at the time of delivery. Customers should notify our customer service team immediately by phone at [786-403-1542] or by email at [rarodistributorink@gmail.com] with photos of the damaged goods and a description of the issue.
• Resolution: Raro Distributor Inc. will review the reported issue and, at our discretion, may offer a replacement or a partial refund for the damaged merchandise. The decision will be based on the severity of the damage and the timeliness of the report.
• No Post-Inspection Claims: Once the delivery is accepted and signed off by the customer, and no issues are reported at that time, no further claims for returns or refunds will be accepted.